Your privacy is very important to us. Before diving into the details, here’s a quick summary of our key privacy practices. This overview is designed to give you clear answers at a glance.
For more information read our full Privacy Policy here:
Collecting, Using & Sharing Data |
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What information do we collect when you create an account? | Required: first and last name, email. Optional: date of birth, gender, nationality, profile picture, home spot. You can add more info to personalize your profile. |
Do we track your sessions? | ✅ Yes, with your consent, we collect GPS, jump metrics, accelerometer/ gyroscope data (auto-deletes after 30 days), and device info to map and analyze your sessions. |
Do we collect health and fitness data? | ✅ Yes, only if you connect apps like Apple Health or Google Fit and give explicit consent. |
Do we collect content you upload? | ✅ Yes, only if you choose to publish them (such as photos, comments, reviews). |
Do we store payment information? | ❌ No. We only store name, shipping address, and email. Payments are handled securely by Stripe, shipping by Sendcloud. |
Do we share your personal data with service providers? | ✅ Yes. Only with trusted providers like Google Cloud, Stripe, and Sendcloud under strict confidentiality. |
Do we show personal data publicly? | ✅ Yes. Only with your consent (e.g., leaderboards). |
Do we sell your personal data? | ❌ No |
Do we sell aggregated or anonymized data? | ❌ No |
Is my data safe? | ✅Yes. It’s stored on Google Cloud in the EU with HTTPS, access controls, and secure handling practices. |
Privacy Settings |
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Can I control who sees my profile and sessions? | ✅ Yes (Everyone, Followers Only, or Only You) |
Can I control whether I appear on public leaderboards? | ✅ Yes. This can be controlled from your privacy settings |
Can I control who sees my live location? | ✅ Yes. This can be controlled from your privacy settings |
Can I delete my account and data? | ✅ Yes, account data is deleted within 30 days; uploaded session content remains until you delete it manually. |
Can I revoke permissions like location, notification or health data? | ✅ Yes, anytime via app or device settings. |
Tracking |
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Do we track your device location when you’re not using the app? | ❌ No |
Do we track your device location to provide Surfr services? | ✅ Yes, with your consent (e.g., live tracking) |
Do we use non-essential cookies? | ✅ Yes, with your consent |
Do we track your browsing activity across other websites? | ❌ No |
Do we use your microphone? | ❌ No |
Communication |
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Do we send marketing emails or newsletters? | ✅ Yes, unless you opt out (or, if required, only with consent) |
Do we send push notifications? | ✅ Yes, with your consent |