We’ve heard from several riders with a Garmin fēnix 9 whose sessions are missing GPS data. GPS starts normally but stops a few seconds into the session, while your jumps are still recorded. It doesn’t happen in every session. We’re looking into the cause, but it appears to be an issue on Garmin’s side.
Because GPS data stops coming through, you may notice:
Only a very short track on the map
Little or no distance
All jumps shown at the same spot
What can you do?
We recommend contacting Garmin Support directly and reporting the issue. The more users report it, the higher the priority on Garmin’s side. You can mention:
Your watch model and software version
GPS stops a few seconds after starting a Connect IQ app (Surfr), while the activity keeps running
It happens in some sessions, not all
The date and time of an affected session
💡 Did this happen to you? Let us know via the chat with the date of the session. Every example helps us find the cause.