The Surfr App

Fix common issues to get you back on the water faster 

Troubleshooting

I can't log in to my Surfr account

I accidentally deleted my account

I get a frequency error during calibration

I can't find/download the Surfr App from the store

I get an error during the calibration process

I get an error after the 4.0 update

Account and Set Up

Some Garmin watches had issues with jump recognition. This is fixed in Surfr 4.1.1, live now in the Connect IQ store.

Jump recognition issue on Garmin is fixed in 4.1.1.

Some individual Garmin units can't show live jump heights because of a known sensor issue. What it is, how Surfr.AI still gets you accurate jumps after syncing, and how to…

Why your Garmin watch does not support live jump heights and how to report the sensor issue to Garmin

My device stopped recording while tracking a session

The app is not registering my jumps properly

I got a strange / suspicious jump

There is no speed or distance data connected to my session

My session was saved with an incorrect session type

I forgot to end my session

How to change what I see on the watch display?

What to check when live jump heights stopped showing on your Garmin: the free trial, account sync, the Surfr.AI sensor check — and how it worked on the previous (Legacy)…

Why can I no longer see jump heights on my Garmin watch?

GPS not working on Garmin Fenix 8 Pro

How to improve battery life on Apple Watch

Some Instinct 3 units reboot or lose a session while recording. What causes it, where it stands with Garmin (still open on firmware 14.15/14.17), and what you can do.

Recording issues on Garmin Instinct 3

Enable background recording on OPPO

GPS check for Problems with WearOS

Everything related to incorrect or missing data

App Performance issues 

My session doesn't sync from the watch to my phone

My Strava connection is not working

Issues with connection between devices or other apps

Connection Issues

www.thesurfr.app

The App

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