Finished your session but it’s not showing up on your phone? Try the steps below to get things syncing again.
Apple or Android Watch
Syncing should usually happen within a few minutes after your session. If it doesn’t, try the following:
Make sure your watch and phone are close to each other
Ensure both devices have a stable internet connection
Keep the Surfr app open on your phone to trigger syncing
Give it a few minutes. Sessions may take some time to appear after recording.
⚠️ Important: If you have an unsaved session on your watch, do not reinstall or update the app. This will clear the cache and permanently delete the session. Unfortunately, in that case, the data cannot be recovered.
Garmin
Syncing should be a process of maximum 10 minutes. When syncing the sessions, you can try the following:
Make sure your watch is connected to a strong and stable internet connection
Keep your phone and watch close to each other
Keep the Garmin Connect App open on your phone
As a last resort, you can connect your watch via USB to a computer and sync via Garmin Express (install Garmin Express first). By default, the watch is sending the data via Bluetooth from the Watch to the Phone. Using these methods, it will use WIFI or USB which should make sure your activity synchronizing.
If that doesn't help, you could try the following:
Login to connect.garmin.com (on your computer)
Find the activity and click/open it
Press the Gear (*, top-right corner) and press “Export Original”. This will download a ZIP to your computer
Extract the ZIP file, and you will find an FIT file inside.
Now first delete the original activity from connect.garmin.com, otherwise you can’t import it again.
Then import the downloaded FIT file via “Upload or Import Activity” (https://connect.garmin.com/modern/import-data)
Give it a bit of time, and you session should appear in the Surfr App.
❗ Still not working?
If your session still doesn’t appear after troubleshooting, contact support via chat, ask for human help and include:
Your device type (Apple Watch / Android / Garmin)
When the session was recorded
Whether the session is visible on your watch