Having trouble connecting Surfr to Strava or exporting your sessions? Try the steps below to get things working again.
🔗 Check your connection
Go to Profile → Settings → Connections
Make sure Strava is connected
If not, tap Connect and follow the steps
🔄 Reconnect Strava
If the connection seems broken:
Disconnect Strava in Settings → Connections
Close the Surfr app
Reopen the app and connect again
This often fixes sync issues.
📤 Check export settings
Go to Settings → Connections
Make sure Auto export is enabled (if you want automatic uploads)
If auto export is off, you’ll need to export sessions manually.
📱 Try manual export
Open the session you want to export
Scroll down and open the full map view
Tap the Strava logo (top right)
⏱️ Give it a moment
Sometimes syncing can take a bit longer.
Wait a few minutes after your session
Check if it appears in Strava shortly after
🔐 Check permissions in Strava
Make sure Surfr still has access:
Open Strava
Go to Settings → Apps / Connected Apps
Confirm Surfr is listed and authorised
🔄 Update the app
Make sure you’re using the latest version of Surfr
Update via the App Store or Google Play Store
❗ Still not working?
If the issue continues:
Try logging out and back into Surfr
Restart your phone
If that doesn’t help, contact support via chat and include:
Your device type
Whether you’re using auto or manual export
The session that failed to upload
The troubleshooting steps you've already tried