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My Strava connection is not working

Having trouble connecting Surfr to Strava or exporting your sessions? Try the steps below to get things working again.

🔗 Check your connection

  • Go to Profile → Settings → Connections

  • Make sure Strava is connected

  • If not, tap Connect and follow the steps

🔄 Reconnect Strava

If the connection seems broken:

  • Disconnect Strava in Settings → Connections

  • Close the Surfr app

  • Reopen the app and connect again

This often fixes sync issues.

đŸ“€ Check export settings

  • Go to Settings → Connections

  • Make sure Auto export is enabled (if you want automatic uploads)

If auto export is off, you’ll need to export sessions manually.

đŸ“± Try manual export

  • Open the session you want to export

  • Scroll down and open the full map view

  • Tap the Strava logo (top right)

⏱ Give it a moment

Sometimes syncing can take a bit longer.

  • Wait a few minutes after your session

  • Check if it appears in Strava shortly after

🔐 Check permissions in Strava

Make sure Surfr still has access:

  • Open Strava

  • Go to Settings → Apps / Connected Apps

  • Confirm Surfr is listed and authorised

🔄 Update the app

  • Make sure you’re using the latest version of Surfr

  • Update via the App Store or Google Play Store

❗ Still not working?

If the issue continues:

  • Try logging out and back into Surfr

  • Restart your phone

If that doesn’t help, contact support via chat and include:

  • Your device type

  • Whether you’re using auto or manual export

  • The session that failed to upload

  • The troubleshooting steps you've already tried

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