💡 Where you manage your subscription depends on where you bought it: the App Store, Google Play, or directly on our website.
🔍 Where did you subscribe?
Apple App Store you subscribed on an iPhone or iPad
Google Play you subscribed on an Android phone
Our website you subscribed at thesurfr.app/subscribe, and payment was handled by Stripe
Not sure? Open Subscriptions in the App Store or Google Play. If Surfr isn't listed there, you subscribed through our website, search your inbox for the Stripe payment receipt you received at checkout.
💎 Subscribe to Surfr Plus or PRO
Upgrading is quick and easy!
Open the Surfr app
From your Profile, go to Settings
Tap Manage subscription
You can also subscribe directly from the App Store or Play Store, or on our website at thesurfr.app/subscribe with a 14-day free trial, and payment handled securely by Stripe.
📧 Subscribing on our website? Use the email you log in with. Your subscription activates on the account belonging to the email address you enter at checkout. If you used a different address, message us in the chat and we'll link it to the right account.
🔄 Change your subscription
You can manage your subscription in the Surfr app, via the store where you purchased it, or, if you subscribed on our website, in the Stripe customer portal.
With Surfr, you can:
Switch between Surfr Plus and PRO
Change your billing cycle (monthly ↔ yearly)
Where to manage
App Store or Google Play subscription: best managed via the Surfr app (Profile → Settings → Manage subscription)
You can also manage an Apple subscription via the App Store
On Google Play, changes are handled via the Surfr app, but will be reflected in the store
Website subscription: open the Stripe payment receipt email you received at checkout and tap the link to manage your subscription
When do changes take effect?
Upgrades (e.g. Plus → PRO) take effect immediately
Downgrades (e.g. PRO → Plus) take effect at the next renewal date
If a change is scheduled, it will appear as a pending change in the app and in your store subscription settings.
Billing differences
When upgrading from Plus annual to PRO monthly, billing will be adjusted automatically:
Apple will issue a partial refund
Google Play typically converts this into extra free time
Subscribed on our website and the amounts don't look right to you? Message us in the chat and we'll check it for you.
🔁 Does my subscription renew automatically?
Yes. Subscriptions renew automatically at the end of each billing period — whether you subscribed through the App Store, Google Play or our website. You keep your plan until you cancel.
Started a 14-day free trial? You won't be charged as long as you cancel before the trial ends.
🥺 Cancel your subscription
We're sad to see you go, but hope to catch you again soon!
Cancel in the same place you subscribed:
Apple App Store
Apple App Store
Open the App Store
Go to your Account Settings
Tap Subscriptions
Select Surfr
Tap Cancel subscription
Google Play
Google Play
Open Google Play
Tap your profile icon
Tap Payments & subscriptions → Subscriptions
Select Surfr
Tap Cancel subscription
Our website (Stripe)
Our website (Stripe)
A website subscription isn't listed in the App Store or Google Play. You can cancel it through Stripe:
Open the Stripe payment receipt email you received when you subscribed
Tap the link to manage your subscription
Choose Cancel plan
Can't find the email? Search your inbox for Surfr, and check your spam folder. If it's really gone, message us in the chat with the email address you used at checkout and we'll help you out.
✅ Cancelling doesn't cut you off straight away. You keep your plan until the end of the period you already paid for. After that your account switches to the Free plan — and you're welcome back any time.
💬 Still have questions? You can contact the Surfr support team through the chat. Our AI assistant may be able to answer your question right away. If you need further help, you can request human support and one of our team members will be happy to help!