Heads up, Garmin riders: when music plays on the watch itself while Surfr is recording, Surfr can stop working properly. We're investigating this issue.
What you might notice
The session timer keeps running, but no jumps are counted
Speed or GPS stops updating during the session
The watch freezes or reboots when you try to stop the session
After a reboot, the watch shows a paused activity (for example a "Run") that you never started
So far we've seen this on the fēnix 7, the fēnix 8 (including Solar) and the Forerunner 970, with Spotify playing to Bluetooth headphones. Downloaded (offline) playlists trigger it too, so switching to offline music doesn't help.
What you can do for now
Ride without music playing on the watch
If you want music, try playing it from your phone instead of the watch
If the watch reboots and offers to continue a paused activity, save that activity and start a new Surfr session instead. The recovered activity doesn't record jumps.
Keep Surfr and your watch firmware up to date
ℹ️ We know riding with music is one of the reasons many of you ride with a Garmin, so this isn't the final answer. We'll update this article when we know more.
Still having problems without music?
Message us with your watch model, your firmware version, your Surfr version and the date and time of the session, and we'll take a look.
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